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About Us:

 

Being new to the industry of selling Virgin Hair however, having a love for the quality of Virgin Hair and the endless possibilities it has to offer I’ve became encouraged to launch Elysian Exquisite and focus on doing something different amongst the Virgin Hair industry. As the Owner and founder of Elysian Exquisite, I believe you can achieve the impossible while protecting your crown with Elysian Virgin Hair. Rather you’re beginning or embracing your natural hair journey, suffering from hair lost & other hair complications, or simply wanting to look good—whatever your reasoning maybe, with Elysian Exquisite we’re here to help support you in feeling empowered while protecting your crown with 100% pure Elysian Exquisite Virgin Hair.

Store Policy:

No Fun in Refunds So Just in case you're wondering there are none.
Please read for more details.....
Elysian Exquisite will accept any exchanges within seven business days upon receipt of goods. In fairness that Elysian Exquisite is at fault for the unsatisfactory of the products within 24 hours we ask that you reach out to customer service @ Porcheelysian@gmail.com. For instants if an order is placed for a specific item and we mistakenly ship the wrong item Elysian Exquisite will honor and exchange at no additional cost for the products of equal values order only no monetary exchanges at all. If the item has been used or altered we will not allow for an exchange.

In the Event that the products need to be returned back to Elysian Exquisite the original purchase cannot be taken out of the original (10x) tie wrapped bundle, nor can wigs, closures, frontals or lashes be altered, combed, brushed, worn or cut(including lace on any Elysian Exquisite products). Elysian Exquisite clients will be notified by email that you are responsible for the cost of shipping and in order for Elysian Exquisite to ship a new full refund package of product only. (There will be no cash, automatic electronic teller nor electronic payment refunds of any kind.) In order to begin the processing of a refund Elysian Exquisite must first receive a tracking number that is traceable to show and prove that the product is being shipped back to its rightful home address of Elysian Exquisite collections. Once Elysian Exquisite receives your returned package we will email you confirmation of packaged being received. We would then and only then begin processing your refund if it meets the eligibility of no alterations as mentioned above. You will receive confirmation of new order shipping status and updates. If order is not eligible for exchange you will receive back the exact package in which you sent back home to Elysian Exquisite with standard shipping method.

Shipping:

It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout.
We ship Monday through Friday, excluding weekends and holidays. Please note that We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders on the same day you order. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Shipping Timeframes Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing of your order may be delayed by an additional 1-2 business days. We would like to
Make that we throughly complete each and every order before sending out products. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays. Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (e.g. a work address or a friend's address). United States： FedEx ,DHL, 2-5 Business Days; European Union (EU):DHL Express, 3-5 Business Days；United Kingdom:TNT Express, 3-7 Business Days；Africa：UPS/DHL Express 5-7 Business Days,Varied Rate (~$40-80),EMS Express 15-30 Business Days,Varied Rate (Free Shipping)*Free shipping excludes United Arab Emirates, Israel, and Switzerland. Due to increased shipping rates, we are no longer able to cover the cost of shipping to these regions. Please see the billing fee on your payment page to make sure how much you’re charged.*** The scheduled date of delivery is not guaranteed when delays due to the following occur: insufficient information provided by customer; terrorism, riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters, such as violent storms, earthquake, floods, etc. as well as the current global pandemic that were all facing COVID-19.
 

FAQ:

(Know before you go)
Elysian Exquisite hair is pure and unprocessed therefore it comes in the natural shade of 1b(With Blonde available by inquiry being pure and unprocessed). No one will be able to guarantee that bundles will have the same color because as mentioned before, no two heads of hair are the same. We highly recommend consulting with a professional stylist if your interested in coloring Elysian Exquisite products.

Contact Information
Porcheelysian@gmail.com
Text Customer Service @ 302-827-7077
Shipping Address:
Porche Elysian
PO. Box 604
Sicklerville, NJ 08081

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